💗Rose Quartz
Rose Quartz is connected with the feminine divine, meaning that it carries the aura of compassion and peace and the warmth of mothering – all with the superior strength of spirit. If you feel you need to learn how to self soothe, to be healed by your own hands, and to uplift your own potential into the goddess sphere, then Rose Quartz is a path that will take you there.
💚Green Aventurine
Aventurine is a heart chakra stone, its always ready to rouse those feelings of far-flung love and fantasy but in a way that feels strong and healthy, ever ready to raise you up. It’s a comforter, a harmonizer, and a super handy stone to have stashed on the self for all those who want to bring a little more luck into their world. Whether you need a little flush of added wealth, an extra abundance of love and friendship, or just a bit more growth, Aventurine wants one thing – for you to succeed in all your amazing endeavours, no matter how big or small they may be.
💜Amethyst
Some believe that the stone’s calming properties produce soothing dreams by making us more in tune with the divine. The stone also brings clarity and peacefulness to the waking mind, as they help the mind flow freely in both the mental and metaphysical dimensions.It is said to dispel rage, help manage fears and anger, and calm rage and anxiety.Other believed benefits of amethyst include the ability to alleviate sadness and grief and dissolving negativity. The colour of this gem is also connected to activating spiritual awareness, welcoming intuitive energies and enhancing one’s psychic abilities.
Processing Time: 2-5business days (Engraved jewelry/pyramids and Feng Shui Tree will take 5-15 business days.)
Standard Shipping Time: 7-20business days
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
- Customized engraved products(It could not be returned when it has been ordered)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mail.olivenorma.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
-We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mail.olivenorma.com.
-If you want to change the content of the lettering, send us an email at contact@mail.olivenorma.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURN/EXCHANGE ADDRESS
We’re available to support you via
Email: contact@mail.olivenorma.com
We strive to respond to your questions within 24 hours
Customer service chat hours:
Monday - Friday : 9am - 18pm GMT+8
Now available in English.
