Crown chakra, or Sahasrara, is located at the top of your head. Your Sahasrara represents your spiritual connection to yourself, others, and the universe. It also plays a role in your life’s purpose.
Third eye chakra or Ajna, is located between your eyes. You can thank this chakra for a strong gut instinct. That’s because the third eye is responsible for intuition. It’s also linked to imagination.
Throat chakra or Vishuddha, is located in your throat. This chakra has to do with our ability to communicate verbally.
Heart chakra, or Anahata, is located near your heart, in the center of your chest. It comes as no surprise that the heart chakra is all about our ability to love and show compassion.
Solar plexus chakra, or Manipura, is located in your stomach area. It’s responsible for confidence and self-esteem, as well as helping you feel in control of your life.
Sacral chakra, or Svadhisthana, is located just below your belly button. This chakra is responsible for your sexual and creative energy. It’s also linked to how you relate to your emotions as well as the emotions of others.
Root chakra, or Muladhara, is located at the base of your spine. It provides you with a base or foundation for life, and it helps you feel grounded and able to withstand challenges. Your root chakra is responsible for your sense of security and stability.
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Processing Time: 2-5business days (Engraved jewelry/pyramids and Feng Shui Tree will take 5-15 business days.)
Standard Shipping Time: 7-20business days
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
- Customized engraved products(It could not be returned when it has been ordered)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mail.olivenorma.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
-We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mail.olivenorma.com.
-If you want to change the content of the lettering, send us an email at contact@mail.olivenorma.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURN/EXCHANGE ADDRESS
We’re available to support you via
Email: contact@mail.olivenorma.com
We strive to respond to your questions within 24 hours
Customer service chat hours:
Monday - Friday : 9am - 18pm GMT+8
Now available in English.
